Sold out nights are fun!!

Ever so luck to have a sold out night at the hotel. We like these days.. or at least our owner/manager does.. we at the desk could take it or leave it.  I have moment when I am glad we have sold out days and days I wish these people would leave me the hell alone..

Tonight is one of those days I wish people would have stayed home. The first guest demanded I remove someone from a room they had already checked into because they, the guest, wanted/needed/demanded a first floor room.. "well I need a first floor room and you are going to just have to figure out a way to get me one". I explain as nice as I can with out jumping over the counter at them that they were the last guest checking in and that everyone was already checked in and I had no more first floor rooms. I am sorry."

"well, sorry is not good enough, It is midnight and I am not walking up a whole flight of stairs" mind you this was not because they were disabled or had heath problems.. they were just LAZY..  They even stood at the desk thinking I was going to call someone at midnight and tell them they had to move so I could give another guests their room.. 

The second guests actually called our cable company and asked them to come out and 'fix' our cable.  It works but does not get every channel that guests would like.. we have HBO and a few movie channels but some guests want stations we just don't have and because of the hotel (and our owner) a few channels that we are suppose to have we don't.. Because of where we are at the cable company called me to tell me that an in house guest called to ask them to come out.  This has happened more times then you would think.. Because of a storm our power went out, as if in a hotel that is never suppose to happen.. several guests called our electric company to tell them our power was out.  As if they didn't know or we weren't going to tell them.  

then there was the guests that demanded I put breakfast out at 3 am because he had a flight.. I said breakfast did not start until 6 am but I would gladly get him a few things from the kitchen if he liked.."you don't expect me to go into YOUR kitchen and get things do you, Like I was at home. What am I paying you people for.?

Thank goodness we are usually only sold out on the week end.. I don't think I could take this every day of the week.