Ongoing List of hotel Guest Etiquette Rules..

Last night I Actually had a guests YELL at me cause he said I spoke to fast.. Mind you, yes, I do.. I do NOT do it to be mean, and I making a point of trying very hard to not speak fast.. It is a bad flaw of mine that is a day to day struggle..

So understandably I can see how a guests can get upset with it.. BUT!!!! I feel this guest took it way over the top.. 

My first (in a long line of guest rules)  "do NOT yell at the desk clerk because you don't like the way they are speaking.."

I had checked this guest in and was telling him about the pool and breakfast and our internet.  Seems he didn't like the speed of voice..

"Hold the fuck up, You really need to slow the fuck down, I can't understand you".  again,, I understand that I talk fast, BUT his need to tell me to 'slow the fuck down'?? was that really needed.

I apologize to the guest saying that I am sorry and I do talk fast sometime "Im working on it" ha ha ha,, trying to lighten the mood.

"oh yeah sure, I bet your fucking sorry, does you manager know you talk this bad? I just might have to have a talk with them about this"? 

 This, if you did not know it, was a threat,, "Im gonna talk to you boss and get you fired" in so many words, in the years I have been working the front desk, I see this often.. the guest feeling they have the power to just 'talk to you boss' and your outta here, attitude.  (don't get me wrong, I have seen guests really talk to a boss/manager/owner and such and explain what a desk clerk did and they really did get fired.. Like the desk clerk that was passed out at the desk or the one that was watching porn. (yes, those really happened)  BUT did this guest really think he was gonna get me in trouble for speaking fast??!!

Even after I start all over again to the guest what I was saying,, the pool and breakfast and internet, he still doesn't like my speed.. "if your gonna keep talking that fast don't fucking bother" and took his room key and left..

Again, yes, I know I speak fast but his need to curse at me because of it was totally out of line.. and he never  spoke to my boss about it either..